Your privacy matters to us. This Privacy Policy explains exactly what personal data gold99 collects from Filipino players, how we use it, who we share it with, and how we keep it safe. We believe in being straightforward about data — no confusing jargon, just clear information.
Last Updated: January 1, 2026Six core principles that guide how gold99 handles your personal information every single day.
All data transmitted between your device and gold99 is protected by SSL/TLS encryption. Sensitive account data is stored using industry-standard encryption protocols, and access is restricted to authorized personnel only.
gold99 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the Platform, comply with legal obligations, and improve your gaming experience.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data. gold99 provides clear channels to exercise these rights at any time.
gold99 collects only the personal data that is necessary to provide our services, comply with regulatory requirements, and maintain account security. We do not collect data beyond what is reasonably required for these purposes.
We tell you exactly what data we collect, why we collect it, and how long we keep it. This Privacy Policy is written in plain, accessible English so that every gold99 player — whether you're in Manila, Cebu, Davao, or anywhere across the Philippines — can understand it without a law degree.
gold99 does not hold onto your data indefinitely. We apply defined retention schedules based on legal requirements and operational necessity. When data is no longer needed, it is securely deleted or anonymized in accordance with our internal data governance procedures.
gold99 ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all users ("you," "the Player") who access or use the gold99 online gaming platform at gold99.org (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.
This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. It applies to all personal data collected through the Platform, our customer support channels, and any other interaction you have with gold99.
By registering an account, making a deposit, or otherwise using the gold99 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.
gold99 collects personal data through several channels, including account registration, identity verification, payment processing, gameplay activity, and customer support interactions. The categories of personal data we collect include:
gold99 uses the personal data we collect for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact information, username and password |
| Age and identity verification (KYC) | Date of birth, KYC documents, selfie/liveness data |
| Processing deposits and withdrawals | Financial data, payment method references, transaction records |
| Providing gaming services | Gaming activity data, session data, device data |
| Fraud prevention and security | IP address, device data, transaction patterns, login history |
| Regulatory compliance (AML, PAGCOR) | Identity data, financial data, gaming activity data |
| Responsible gaming monitoring | Gaming activity data, responsible gaming tool settings |
| Customer support | Communications data, account data, transaction data |
| Marketing communications (with consent) | Contact information, marketing preferences, gaming activity |
| Platform improvement and analytics | Technical data, gaming activity data (aggregated/anonymized) |
gold99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
gold99 processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:
gold99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
gold99 is required by Philippine law to share certain data with regulatory bodies including PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and law enforcement agencies where legally compelled to do so. Such disclosures are made in strict compliance with applicable legal requirements.
To process deposits and withdrawals, gold99 shares necessary transaction data with payment service providers including GCash, PayMaya, BPI, BDO, Metrobank, and other licensed payment processors operating in the Philippines. These providers are contractually bound to process your data only for the purpose of completing your transaction.
gold99 uses third-party KYC and identity verification service providers to assist with document verification and fraud detection. These providers process your identity documents and verification data solely for the purpose of confirming your identity and are bound by strict data processing agreements.
gold99 works with game software providers, cloud hosting services, and cybersecurity vendors who may process limited technical data in the course of providing their services to gold99. All such providers are subject to data processing agreements that restrict their use of your data to the specific services they provide.
gold99 may share data with legal counsel, auditors, and other professional advisors where necessary for the conduct of our business, subject to applicable professional confidentiality obligations.
gold99 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and support security functions. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the gold99 Platform. For more information on managing cookies in your browser, refer to your browser's help documentation.
gold99 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Legal obligation (AMLA, PAGCOR) |
| KYC documents | Duration of account + 5 years after closure | Legal obligation (AMLA) |
| Financial transaction records | 10 years from transaction date | Legal obligation (AMLA, BIR) |
| Gaming activity logs | 3 years from date of activity | Legitimate interests, regulatory |
| Customer support records | 3 years from last interaction | Legitimate interests |
| Marketing preferences | Until consent is withdrawn | Consent |
| Technical/device logs | 12 months from collection | Legitimate interests (security) |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual player.
gold99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
While gold99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying gold99 immediately if you suspect any unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by gold99:
You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
You may request a copy of the personal data gold99 holds about you, along with information about how it is being processed.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to gold99's legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to gold99's overriding legal obligations.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
If you believe gold99 has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 13 of this Privacy Policy. gold99 will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.
The gold99 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. gold99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on the gold99 Platform or provided us with personal data, please contact our support team immediately at [email protected] so that we can take appropriate action without delay.
The gold99 Platform may contain links to third-party websites or services, including payment provider portals and game software interfaces. This Privacy Policy applies solely to data collected by gold99 through the Platform. gold99 is not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit.
gold99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how gold99 protects your personal data. Your continued use of the Platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms.
gold99 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us through the following channels:
When submitting a data privacy request, please include your registered username, the nature of your request, and any relevant account details to help us process your request efficiently. gold99 may need to verify your identity before fulfilling any data subject request to ensure the security of your personal information.
If you are not satisfied with gold99's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Your data is protected, your privacy is respected, and your gaming experience is our priority. Sign in to your gold99 account or explore our full game lineup today.